Because We Care
FOR THE INSURER
We care about your customers and will strive to give them the best experience possible given the unfortunate position they find themselves in. We are an extension of your business and the experience we engender on the car owner reflects on you. When we delight the customer they in turn will be delighted with their choice of insurer. Confident Australia is happy to handle the entire customer interaction to reduce the burden on the insurer whilst ensuring a superior outcome for the customer.
FOR THE CAR OWNER
We care about you, our customer, and in turn we care about your car. We appreciate you don’t have time to think about a hail damaged vehicle and with us you simply don’t have to. Our seamless process has been tailored to give you a hassle free experience during what would otherwise be a difficult and emotional time. Just leave it to us. We are Confident you will be delighted.
Because We Are Globally Connected
Confident is a global brand with a network of highly trusted and skilled business partners. We have businesses in Canada, Europe, Australia and the USA. We can quickly respond to a major event by leveraging our vast network of resources. Confident Australia has direct links to competent PDR technicians through our personal presence and experience in these countries. These technicians have been tried, tested and vetted by our sister companies and we know they meet our exacting standards for quality and customer service.
BECAUSE WE ARE TECHNOLOGICALLY SAVVY
It is our goal within Confident Australia to operate our business as close to paperless as possible. We are also striving to provide seamless digital communications with our insurer partners to improve the effectiveness and efficiency of our partners and ourselves alike. This means we must be constantly reviewing our software and technology options to optimise our business. Our technology savvy team, both in Australia and abroad, are constantly identifying and implementing new ways to improve our respective businesses.
BECAUSE OUR REPAIRS ARE LIFETIME GUARANTEED
Our repairs are 100% lifetime guaranteed while you own the vehicle. If you have any problem with the repairs now or in the future we are only too willing to address your concerns.